The Ministry of Health of Jujuy announced that the province’s public health call center, known as the Centro Único de Gestión de Pacientes, has completed 11 years of continuous service. The call center, which operates under Resolution 255-STLyRH/2024, provides appointment scheduling and telephone assistance for over 30 medical specialties across the province.
Since its inception on November 29, 2014, with a team of four operators led by Alba Fernández, the call center initially managed appointments for specific specialties at Hospital Pablo Soria and San Roque. In June 2019, its services expanded to include hospitals in other regions of Jujuy. This change aimed to decentralize healthcare access and reduce travel needs to the provincial capital.
Currently coordinated by Gustavo Nieto, the unit employs 84 staff members. It now manages appointments for all hospitals and primary care centers in Jujuy. The system also includes areas focused on monitoring absenteeism and quality control—sending reminders to patients about their scheduled visits—and an option for formal complaints or inquiries.
Between January 1 and November 27, 2025, the call center handled more than 186,000 appointments via its hotline and specialty management system. Additionally, from late 2024 through October this year, over 122,000 appointments were processed through WhatsApp messaging. This brings the total number of appointments managed in the public system to nearly 309,000 so far this year.
Recent additions to its services include appointment management for Hospital Materno Infantil; penitentiaries and police stations; prescription handling for neurology and psychiatry patients at Hospitals Pablo Soria and Néstor Sequeiros; preference management for Tele Salud Mental; support for transplant patients; training sessions for rural health centers on referral processes; and tele-speech therapy.
Christian Amerise, coordinator of the Centro Único de Gestión de Pacientes, stated: “For two years now we have sought to highlight the remarkable work done by our entire team. During times such as the pandemic or dengue outbreaks, the Call Center played a key role in patient follow-up with positive diagnoses—a task carried out by each operator who received special training. Even during critical periods of Covid-19 with high demand from isolated community members—and when some team members themselves were infected—operators worked from home around-the-clock.”
The call center is available Monday through Friday from 7 a.m. to 7 p.m., providing regionalized scheduling with an emphasis on offering care close to each patient’s residence.
An anniversary event is scheduled for December 12 at Auditorium del Ministerio de Salud in San Salvador de Jujuy.
